Legal

1. Website Purpose

This website is provided for informational and educational purposes only. It is intended to help visitors learn about our general surgery services, request appointments, and contact our office.

Nothing on this website should be interpreted as medical advice, diagnosis, or treatment recommendations.

2. No Physician–Patient Relationship

Your use of this website, including submitting a contact form, requesting an appointment, communicating through email, text message, online chat, or any AI-powered assistant, does not establish a physician-patient relationship.

A physician-patient relationship is established only after you have been evaluated by one of our healthcare providers and have been formally accepted as a patient.

3. Medical Disclaimer

All content available on this website—including text, images, videos, patient education articles, FAQs, and educational materials—is provided solely for general informational purposes.

Medical information changes over time and may not apply to your specific medical condition.

You should always consult a qualified healthcare professional regarding any medical concerns.

Never disregard professional medical advice or delay seeking treatment because of information you have read on this website.

4. Emergency Medical Situations

This website, online appointment requests, email communications, text messaging, voicemail, and any AI-assisted communication services are not monitored continuously and should never be used for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.

5. Appointment Requests

Appointment requests submitted through this website are requests only and do not guarantee an appointment.

Appointments become confirmed only after they have been reviewed and confirmed by our office.

We reserve the right to reschedule, modify, postpone, or decline appointments based on provider availability, medical necessity, scheduling conflicts, or other operational considerations.

6. Surgical and Medical Treatment Results

Every patient is unique.

Individual outcomes vary based on numerous factors, including age, anatomy, medical history, healing characteristics, lifestyle, and adherence to treatment recommendations.

Any photographs, testimonials, patient reviews, patient stories, or treatment descriptions presented on this website are intended to demonstrate individual patient experiences and should not be interpreted as guarantees of specific results.

7. Website Content and Intellectual Property

Unless otherwise stated, all content available on this website, including but not limited to:

• Logos
• Practice name
• Branding
• Text
• Images
• Graphics
• Videos
• Educational materials
• Icons
• Website design
• Layout
• Source content

is owned by or licensed to Anna Arsenous MD PLLC and is protected by United States copyright, trademark, and other applicable intellectual property laws.

No portion of this website may be copied, reproduced, republished, distributed, modified, or used for commercial purposes without prior written permission.

8. Acceptable Use

By using this website, you agree that you will not:

• Attempt unauthorized access to our systems or servers;
• Upload malicious software, viruses, or harmful code;
• Interfere with website functionality or security;
• Use automated bots or scraping tools without authorization;
• Submit false or misleading information;
• Impersonate another individual;
• Use this website for unlawful purposes.

Violation of these Terms may result in restricted access and other legal remedies available under applicable law.

9. Third-Party Websites

This website may contain links to third-party websites for your convenience.

These external websites operate independently from our Practice.

We do not control, endorse, or assume responsibility for the content, accuracy, privacy practices, or availability of any third-party website.

Your use of third-party websites is solely at your own risk.

10. AI Assistant

Our website may include an AI-powered virtual assistant designed to answer general questions, assist with scheduling, and provide information about our services.

The AI assistant:

• Does not provide medical advice;
• Cannot diagnose medical conditions;
• Cannot prescribe medications;
• May occasionally provide incomplete or inaccurate information.

Medical decisions should always be made in consultation with a licensed healthcare professional.

11. Communications

By voluntarily providing your telephone number or email address through our website, you consent to receive communications related to:

• Appointment scheduling;
• Appointment reminders;
• Follow-up communications;
• Practice notifications;
• Responses to inquiries.

Providing consent to receive communications does not authorize marketing communications beyond those permitted by applicable law. You may opt out of eligible text communications by following the instructions included in the message.

12. Website Availability

Although we strive to maintain continuous access to our website, we do not guarantee uninterrupted availability.

We reserve the right to modify, suspend, restrict, or discontinue any portion of the website at any time without prior notice.

13. Disclaimer of Warranties

This website is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Anna Arsenous MD PLLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, availability, and non-infringement.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Anna Arsenous MD PLLC, NY General Surgery Clinic by Dr. Anna Arsenous, its physicians, employees, contractors, affiliates, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

• Use of this website;
• Inability to access this website;
• Technical interruptions;
• Errors or omissions in website content;
• Reliance upon information provided on this website;
• Third-party websites linked from this website.

15. Indemnification

You agree to indemnify and hold harmless Anna Arsenous MD PLLC, its physicians, employees, affiliates, contractors, and representatives from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms of Use or misuse of this website.

16. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to its conflict of law principles.

Any legal action relating to these Terms shall be brought exclusively in a court of competent jurisdiction located within the State of New York.

17. Changes to These Terms

We reserve the right to modify or update these Terms of Use at any time without prior notice.

Any changes become effective immediately upon posting to this website. Continued use of the website constitutes acceptance of the revised Terms.

18. Contact Information

If you have questions regarding these Terms of Use, please contact our office using the information above.